3 months later, this one started overheating. In the end it would overheat from cold in 15 minutes. After reporting the fault I was told by InFocus that it would be replaced ‘next week’.

Next week came and went. No contact from InFocus. I contacted them and was told it would be replaced ‘next week’. Now re-read this paragraph three times because that is what happened every week.

I emailed their VP, and was given a tracking number which arrived at a depot the next day. Unfortunately it didn’t arrive at my house. 8 days later a courier company I’ve never heard of arranged to deliver it the next day between 9 and 5. Waited in all day, nothing, not even a phone call.

Called them today, and they say it will be delivered tomorrow (Christmas Eve). I won’t hold my breath- I’ll just look forward to Christmas with no tv.

Why was it overheating? I vacuumed the inlet and exhaust ports to no avail. Eventually I took out the bulb housing to find a fine metal screen behind the wires that is supposed to stop light leaking out. Because the inlet filters are so coarse, they let dust through, which blocks the metal screen. I’ve cleaned this inaccessible screen which has improved things however there is a similar screen over the exhaust vent which will need cleaning on the inside, to which there is no access.

The projector is not in a particularly dusty location, and to have to clean filters/screens every two months that aren’t even mentioned in the user manual is just ‘not on’.

I’ve asked InFocus if putting filters from a Dyson Vacuum cleaner over the numerous inlets would void the warranty on the new unit (if it ever arrives) but they won’t answer.

Bad design. Bad customer service. They are really quite useless. Thanks for ruining my Christmas InFocus